Frequently Asked Questions

We service the following areas on these days: • Based in Bunyip Victoria, our service areas is within an hour of our facility. If you are unsure feel free to reach out via email or message. We're here to help! Delivery dates: o Every Monday throughout 2025 and 2026. Extra delivery days will be in place throughout December 2025 and January 2026 If you live outside of these areas, simply send us a message (www.donateit.net.au/contact)and we will do our best to service you.

We hire out declutter bins and crates to make donating your preloved items effortless 👌 Hire options: 1 x Declutter bin hire: $75 (inc. GST) 2 x Declutter bin hire: $140 (inc. GST) 3 x Declutter bin hire: $195 (inc. GST) 4 x Declutter bin hire: $240 (inc. GST) + Add 2 x crates with any declutter bin hire: $10 Require more than 4 declutter bins? Contact us for a quote.(www.donateit.net.au/contact)

Each quality donation supports a charity. Make your donation count! We accept: • Clothing • Shoes • Bags • Accessories • Manchester • Homewares • Kitchenware • Bric-a-brac • Toys • Books and magazines • Craft items • Media (CDs, DVDs, console games) • Gaming accessories • Battery operated devices • Jewellery • Collectables

Items we are unable to accept are: • Furniture • Electrical items (unless new in box) • Large sporting equipment • Pop up children’s tents • Nursery items (car seats, booster seats, strollers etc) • Bike helmets • Motorbike helmets • Bean bags (unless new in packet) • Inflatable pool toys (unless new in packet) • Used pillows (can take brand new) • Dirty, ripped, stained or broken items

If you would give it to a mate, then give it to a Donate It bin. Please make sure your items are in good sellable condition. Please no broken or damaged items or toys missing pieces. Charity retailers love items that are in good condition and can simply be priced and put out for sale. Most charity retailers do not fix or repair items.

In an easily accessible place! Near the letterbox, front gate, front porch, or in a carport is perfect. Unfortunately, Donate It can not enter your house to collect donations. Also, if your house is tricky to find, or is missing the number from the letterbox please let us know.

This is where the magic happens! We: ✅ Sort all clothing, shoes, accessories, homewares, bric-a-brac, books, media, toys and manchester packed into the bins and crates. ✅ Select items required for the charity stores located throughout Gippsland and Melbourne. ✅ Removes any unsalable items due to damage or missing parts and separates into reuse, recycling, or waste streams. ✅ Pack all resealable items into boxes and bags ready to be distributed to charity stores ✅ Arranges for your donations to be delivered to to the charity store.

✅ Stores receive the stock they require and that their customers are asking for. ✅ As items are pre-sorted, they simply need to be priced and placed onto the sales floor to sell. ✅ They utilise their precious volunteers' time more efficiently by removing the sorting and stock selection process. ✅ They incur no waste costs as all waste has been removed.

You can reach out to us via email or phone for any support or inquiries. Our contact details are available on our website.